Measuring cost/benefits of e-business applications and customer They have grown their business by having electronic services. La BELLE Fashion Store has opened the door of opportunity and advantage to the firms. (2002). There will be a leap forward in the way of marketing and showcase of products. [28] Alibaba is China's largest on-line marketplace with an annual revenue stream of $16 billion. To keep customer data protected while embracing new technology, intelligent cloud security solutions should be implemented alongside strong password policies like multi-factor authentication to mitigate unauthorized access. With E-Services, one can now conduct transactions with Government agencies, such as the Road Transport Department (RTD) and private utility companies such as Tenaga Nasional Berhad (TNB) and Telekom Malaysia Berhad (TM) through various convenient channels such as the eServices kiosks and internet. Internet Plus will help to grow the job market as the government plans to use local citizens for development, and to generate more areas dedicated to technological growth such as Zhongguancun. Cybersecurity's importance is on the rise. In some cases, we will have to describe aspects that are related to both fields like some conferences or journals which cover the concept of e-service in both domains of e-government and e-business.[a]. CISO MAG is a widely read & referred cybersecurity magazine and news publication for latest Information Security trends, analysis, webinars, podcasts. E-commerce is also termed as internet commerce, electronic commerce or electronic business as it It is anticipated that the fraud on the e-commerce internet space costs $2.8 billion. Available at, Codagnone, C. Undheim T.A (2008). Gov. ), Mawangi, W.(2006) The social relations of e-government diffusion in developing countries: the case of Rwanda, Proceedings of the 2006 international conference on Digital government research, May 2124, 2006, San Diego, California, van Brakel, P.A. Wal-Mart is also a widely popular retailer. A Proposal to assess the Service Quality of Online Travel Agencies: An Exploratory Study. Citizens and businesses expect to be allowed to access data in a flexible manner (at any time and from any location). Government Information Quarterly 23 (2006) 169190, Grnlund, ., Hatakka, M. and Ask, A. Amazon.com is the largest on-line marketplace in the country with annual sales of $79 billion. The possibility of fraud will continue to reduce the utilization of the internet. Some steps the government wants to take in order to increase their E-government services are to develop more online functions, use government sites to integrate on-line services, have supplementary open data available to citizens to further government transparency, and to combine services from local and country-wide governments for convenience. [3] E-service is one of the branches of this domain and its attention has also been creeping up among the practitioners and researchers. Price reduction and discounts are electronically conveyed. which collectively contribute to such an assessment. There are some challenges in e-service, as Sheth & Sharma (2007)[30] identify, are: The first challenge and primary obstacle to the e-service platform will be the penetration of the internet. [19] Through the internet and websites such as USA.gov, an individual can perform actions such as contacting elected officials, find information about the work force such as retirement plans and labor laws, learn about money and consumer issues such as taxes, loans, and welfare, learn about citizenship and obtaining a visa or passport, and other topics such as health and welfare, education, and environmental issues. A considerable amount of research efforts already exists on the subject matter exploring different aspects of e-service and e-service delivery; one worth noting effort is Rowley's study (2006)[1] who did a review study on the e-service literature. Benchmarking eGovernment: tools, theory, and practice. Websites are increasingly important portals to government agencies, especially in the context of information society reforms. Rwanda has undergone a rapid turnaround from one of the most technologically deficient countries only a decade ago to a country ), Sheth., J.N., Sharma, A., (2007). These security concerns, such as hacker attacks and the theft of credit card information, make governments hesitant to provide public online services. Some of the major keywords of e-service as found in the e-government research are as follows: User acceptance of technology is defined according to Morris (1996, referred by Wu 2005, p.1)[32] as the demonstrable willingness within a user group to employ information technology for the tasks it is designed to support. Meeting these expectations comes at a price to government agencies where it concerns managing information more specifically, ease of access; data integrity and accuracy; capacity planning to ensure the timely delivery of data to remote (possibly mobile) sites; and managing the security of corporate and public information. Leverage our proprietary and industry-renowned methodology to develop and refine your strategy, strengthen your teams, and win new business. [48], The benefits of e-services in advancing businesses efficiency and in promoting good governance are huge; recognizing the importance of these benefits has resulted in number of international awards that are dedicated to recognize the best designed e-services. Apple's sales for E-commerce in 2015 was $12 billion. Kluwer Academic Publishers, Massachusetts, Kaylor, C., Deshazo, R. & Eck, D. V. (2001) "Gauging e-government: A report on implementing services among American cities". Its services are globally available in Russia and Brazil through AliExpress. [40], As opposed to effectiveness, efficiency is focused on the internal competence within the government departments when delivering e-services. Strategic Management of Information systems and Technology in an e-World, Proceedings of the 21st IT Conference, Sri Lanka, pp103-111. Government Information Quarterly (GIQ), 18(4), 293 - 307. Are Mauritians ready for e-Government services?. The perceived effectiveness of e-service can be influenced by publics view of the social and cultural implications of e-technologies and e-service. [18] In recognition of these benefits, various arms of the South African government have embarked on a number of e-government programmes for example the Batho Pele portal, SARS e-filing, the e-Natis system, electronic processing of grant applications from remote sites, and a large number of departmental information websites. E-Readiness Guide. (2000). Understanding the complexity of electronic government: Implications from the digital divide literature. Baidu Is the most visited website in the country and it is used as a search engine and has an annual revenue of $10 billion. There is a growing concern[48] that access to a wide range of information can be dangerous within politically corrupt government agencies. (2009)[43] argue that the stakeholder concept-which was originally used in private firms-, can be used in public setting and in the context of e-government. This is a concern to those who place a high value on social interaction. Potential Impacts on Society despite some economic benefits of ICT to individuals, there is evidence that the computer literacy and access gap between the haves and have-nots may be increasing. eGovernment empowering citizens: Genvej (, Category 2b. Only a decade after emerging from the fastest genocide of the 20th Century, Rwanda, a small country in Eastern Central Africa, N 4 August 2008, GAO.(2002). This definition can be brought into the context of e-service where acceptance can be defined as the users willingness to use e-service or the willingness to decide when and how to use the e-service. Impact on Jobs and Workplaces - in the early days of computers, management scientists anticipated that computers would replace human decision-makers. [13], Many government agencies in developed countries have taken progressive steps toward the web and ICT use, adding coherence to all local activities on the Internet, widening local access and skills, opening up interactive services for local debates, and increasing the participation of citizens on promotion and management of the territory(Graham and Aurigi, 1997). ACET and Other Assessment Tools. At the current time, one of the concerns associated with computer usage in any organization (including governments) is the health risk such as injuries related to working continuously on a computer keyboard. According to by Shalini (2009),[38] the results of the research project reveal that a high index may be only indicating that a country is e-ready in terms of ICT infrastructure and info-structure, institutions, policies, and political commitment, but it is a very poor measure of the e-readiness of citizens. [16], In South Africa, there continues to be high expectations of government in respect to improved delivery of service and of closer consultation with citizens. Journal of Professional Services Marketing (21:1), 63-88, Zeithaml, V. A. [23] The global reach of Etsy is seen in nearly every country in the world with 31% of gross merchandise sales occurring outside of the United States. The purpose of content marketing is to create and share relevant written, downloadable, and visual media so your target audience can learn about your brand, expertise, and products or services. Amongst these, key factors relate to a lack of a clear strategy to facilitate uptake and adoption of e-government services as well as evaluation frameworks to assess expectations of citizens who are one of the primary user groups of these services.[17]. Wal-Mart's sales for E-commerce in 2015 was roughly $13 billion. Different human, organizational and technological factors, Impact on Social Interaction advancements in ICT and e-Technology solutions have enabled many government functions to become automated and information to be made available online. In 2016, Chinese consumers spent more money for on-line goods and services than the United States and United Kingdom combined. Assessing Section 508 compliance on federal e-government Web sites: A multi-method, user-centered evaluation of accessibility for persons with disabilities. Tencent is used mainly for instant messaging but has other applications as well including mobile games and other digital content. The rash of hacker attacks, Web page defacing, and credit card information being posted on electronic bulletin boards can make many federal agency officialsas well as the general publicreluctant to conduct sensitive government transactions involving personal or financial data over the Internet. By and Large, Security is one of the major challenges that faces the implementation and development of electronic services. Asgarkhani, M. (2002). According to Bannister (2007)[36] benchmarks are not a reliable tool for measuring real e-government progress. EBPP (electronic bill presentment and payment): On the Internet, electronic bill presentment and payment (EBPP) is a process that enables bills to be created, delivered, and paid over the Internet. LIRNEasia, Lu, J. Moreover, a serious e-government digital divide is that services mostly used by social elites. (2001) E-Governance and Government Online in Canada: Partnerships, People and Prospects, Government Information Quarterly,18, 93-104. people want to be assured that they are safe when they are conducting online services and that their information will remain secure and confidential. CISO MAG is a top information security magazine and news publication that features comprehensive analysis, interviews, podcasts, and webinars on cyber technology. (2009),[37] we suggest E-Government and the digital divide should be seen as complementary social phenomena (i.e., demand and supply). European eGovernment Awards program started 2003 to recognize the best online public service in Europe. A case management system that integrates the processes related to management of cases for the Syariah Courts. Electronic Journal of e-Government, 7(1), 1 10, Wimmer, M., Codagnone, C. and Janssen, M. (2008) Future of e-Government Research: 13 research themes identified in the eGovRTD2020 project. [4], E-service (or eservice) is a highly generic term, usually referring to. (2001). If you are also looking for Digital Marketing solutions for your business, you can find out more here: Digital Marketing PSG. (2003). [24], China's recent realization of the continuing growth of internet usage has caused the government to recognize the need to expand their E-government services. The adaptive challenges of e-government go far beyond technology, they call for organizational structures and skills, new forms of leadership, transformation of public-private partnerships (Allen et al., 2001).[15]. The three main components of e-services are: For example, with respect to public e-service, public agencies are the service provider and citizens as well as businesses are the service receiver. Asgarkhani, M. (2002b) e-Governance in Asia Pacific, Proceedings of the International Conference on Governance in Asia, Hong Kong. It also highlights how policy makers can leverage the potential of digital transformation in retail and For public e-service the internet is the main channel of e-service delivery while other classic channels (e.g. The phrase gives three examples of the unalienable rights which the Declaration says have been given to all humans by their Creator, and which governments are created to protect. [25] China's plan of action to incorporate the internet into everyday business and grow the economy is known as Internet Plus. The government plans to have this plan in full effect by 2025 to be the main driving force for economic and social improvements. 31, Iss. 6th International Conference (EGOV 2007, Regensburg, Germany), 4656, Bannister F. (2007). where legislative business is conducted online and wireless access to the Internet is available anywhere in the country. (2001). [20], E-commerce is another growing E-service in the United States for both big and small businesses. e-Syariah is the seventh project under the Electronic Government flagship application of the Multimedia Super Corridor (MSC). It is currently located throughout 100 countries worldwide and in 2015, it filed 3,898 patent applications, more than any other country in the world. This theme also includes the international benchmarking of e-government services (UN reports, EU reports); much critic has been targeting these reports being incomprehensive and useless. information and communication technologies, "A Citizen's Guide to Open Government, E-Government, and Government 2.0", "CEO Insiders: America's Top 25 E-commerce Retailers by Sales", "How e-commerce helps US small businesses go global", "Etsy IPO: All You Need To Know About Etsy", "Chinese E-Commerce Boom Bigger Than US, UK Combined", http://www.apdip.net/documents/evaluation/e-readiness/geosinc01042002.pdf, Open Learning - OpenLearn - Open University, The World Bank (InfoDev) e-Government toolkit, https://en.wikipedia.org/w/index.php?title=E-services&oldid=1114531171, Articles with unsourced statements from October 2012, Creative Commons Attribution-ShareAlike License 3.0. the channels of service delivery (i.e., technology). 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