Earn miles when flying or using our partners' services. If you Claim Aegean Airlines for luggage delay you can get a compensation of 1.414 + expenses. Advisory Committees, Task Force, and Public Meeting, Press Release: DOT Relaunches Air Consumer Website, International Civil Aviation Organization (ICAO), Office of the Assistant Secretary for Research and Technology. Provide careful detail of your trip and property. Brussels. Frontier Airlines is the eight-largest commercial airline in the United States, but it pops up on two lists it probably doesn't want to appear on, that being lost luggage and most complaints. These policies vary widely by issuer and card, so be sure to read the specific policy of the card you used to purchase the trip before submitting a claim. Note: It can take 24-hours for property to process through to the airport lost & found departments. 1,000 welcome miles. Even if the agent claims it will be on the next flight and asks you to wait at the airport, politely but firmly decline that suggestion. Location: Minnesota. You can find tips on how to pack, check-in, and claim your luggage to minimize the chance of damage, delay, or loss in DOTs Fly Rights publication here. Important advice about delayed baggage. Thats kind of important, dont you think? For an explanation of our Advertising Policy, visit, Amex Platinum Equinox credit switching to annual: Easier to use, Boosted Southwest credit card offers: Earn 75,000 Rapid Rewards points. Of their over nine million flights in October 2018, the Department of Transportation reported 42,419 reports of mishandled luggage. According to J.D. Just note that if youre arriving back home after a vacation or business trip, the airline usually wont cover any expenses for delayed baggage aside from returning your bag to you. According to Aviation Safety Network, the airline was banned from flying in Europe because of its lack of safety and failing to meet requirements. Receive email updates about the latest in Safety, Innovation, and Infrastructure. . When you do this, include every bit of information you can about your bag and your travel plans, including the size, color and material of the bag and any identifying tags. 63 L is a big enough allowance. Once youve reported it to the airline, here are a few tips for handling a delay: One of the most important things to include in your claim form is your local address. Assistive devices include (but are not limited to): Continuous Positive Airway Pressure (CPAP) machines, Prescription medications and any medical devices needed to administer those medications, such as syringes or auto-injectors. 1 in Economy light. Buying an air ticket for someone else - conversion question, Star Alliance lounge at EZE in Buenos Aires, Travel from LHR to Bangalore via Frankfurt 1 hour stop over. Maybe they wont be getting that 12th award this time around. However, their benefits don't kick in unless you purchased part of (or sometimes the entire) flight with that specific card, so be sure to investigate the individual policy to understand what is and is not covered. Related: From clutch bags to phone cases: Rimowa isn't just about luggage anymore. According to the Department of Transportation, in October 2018 alone they had 3,943 reports of mishandled bags, which is down from their year before of 4,515, except with nearly half the passengers, their average shot up, as they average 5.87 reports of mishandled luggage per every 1,000 passengers. When a passengers wheelchair or other assistive device must be disassembled for stowage during air transportation, the airline must return the assistive device in the same condition in which the airline accepted it, including making necessary repairs if the device is damaged. Official websites use .govA .gov website belongs to an official government organization in the United States. Get 5X Membership Rewards points on flights and prepaid hotels on amextravel.com, and 1X points for each dollar you spend on eligible purchases. Patience goes a long way, especially in times of distress. for stress, inconvenience or other things that happen because of a problem with your luggage, eg you miss a connection. Under DOT regulations (for domestic travel) and international treaties (for international travel), airlines are required to compensate passengers if their bags are damaged, delayed, or lost. The above advice related to credit cards applies here as well, as many top travel rewards credit cards will cover baggage loss if you paid for some or all of the trip with your card. At least they have the best accident record of any European flight, that is, if you can actually get on a flight. Contact us. Also, keep your bag claim check separate from your boarding card in a safe place. An official website of the United States government Here's how you know. This is taken from the same link I referred you to (all the way down the page, under "IMPORTANT NOTES"). If your entire trip was on a single airline, this should be simple. E-mail: info @ heraklionairport.net Phone: +302810397129 OPENING HOURS: Open 24 hours a day MAILING ADDRESS Heraklion International Airport "N. Kazantzakis" 71601 HERAKLION Crete, Greece MYFLYRIGHT was founded 2016 in Hamburg, Germany. They have the most passengers carried and most destinations served, so they are bound to have a few slip-ups when it comes to luggage. InstaFile is an independent airline lost and found service offering Service Agent assistance not affiliated with any airport, airline, or any other government entity. Reviewed September 12, 2022 . In the end, it all worked out, and their luggage was waiting for them in a back room at HAV when they finally arrived. But they dont have the greatest on-time performance, and no one wants to be late on a flight. 1200 New Jersey Avenue, SE Premium Economy. lost baggage. LOT Polish Airlines lost baggage or delayed luggage compensation. Although we have a file number, Gold Air does not know where the bag is. Traveling is stressful enough and if your bags dont arrive, that only ups the anxiety levels. As Canadas top airline, competition is what many say brings Air Canada down, as there isnt much of it in Canada, with only one other major airline. American Airlines is one of the major airlines in the world, as measured by fleet size, no other airline compares, as they have over 951 planes. Flying should be easy, but with EasyJet, it can be a headache and anything but. Upon arrival in Skopje we were informed our luggage had been lost. My son is in the same situation in Mykonos and we are worried, My daughter has the same problem since Wednesday in Mykonos as well. Aegean's telephone customer service (the . Aegean Airlines - lost luggage. Book your flight to Athens, Greece and Europe with Aegean Airlines, the largest Greek airline. It may only be a matter of hours or just a day or two before you are reunited with your suitcase. Magazine. Featured review. Once youve figured out where to report it, inform the agent that your luggage didnt arrive as expected. Since most bags look alike, consider adding a distinct feature, such as tying a colorful ribbon along the handles to differentiate your black bag from all of the other black suitcases. Iberia is the main airline in Spain with a fleet of 85 planes, but it has a large problem making sure passengers are getting their bags when they fly. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Baggage allowance may vary on flights from/to Saudi Arabia, please check the updated allowance from Aegean Airlines official website. Aegean Airlines. For example, United offers a flat-fee payment option of $1,500 if it cant locate your bag within three days and it doesn't require any further documentation; the amount is intended to cover your bag and its contents without forcing you to take the time to tally up the replacement value of every single thing. 2 in Economy. This card is similar to the consumer version that Amex offers, but with more business-oriented perks around statement credits and earning rates that are a better fit for business owners. Unfortunately, our bags were somehow left in LA, and we were nervous they wouldnt be able to get to us in Adelaide. It is registered on the world tracker. To make a claim you must then contact the airline in writing: Within seven days for lost or stolen items, or damaged baggage. assistance furnished by employees of Aegean Airlines S.A. are acts of courtesy and shall not constitute a waiver of any rights or an admission of liability by or on the part of Aegean Airlines S.A. its employees or agents. Refund policies are allowed under these conditions. According to J.D. On top of that, the Telegraph revealed that they had an on-time performance of just 53 percent, making them the second-to-last airline in being punctual and meeting arrival times. We'll run a soft credit check to find special offers, but it wont affect your credit score. TRAVEL SAFE TRAVEL SMART TRAVEL HAPPY, Frequently Asked Questions | Contact | Reported Property Database | File Lost Property Report, For any items left at a TSA security check point, please contact the TSA at 866-289-9673 or visit. If you have not yet reported your delayed baggage online, please report it via the following link: Report delayed baggage online. As per the baggage policy, the airlines will not be liable for damage like, Any scratches, scuffs, minor cuts, dents, stains, or soiling resulted from normal wear and tear. Passengers should stay in close communication with the airline after filing a claim and during the baggage location process. While it's certainly not the card for the average consumer, a business owner with tons of expenses -- especially related to travel -- will find this card incredibly valuable. The leading independent voice for aviation news and insight. The more precise the description of your baggage . All contact options of Aegean Airlines and information about check-in as well as lost or damaged luggage. e-parking airport parking parking procedures parking services. Premium Economy passengers are permitted one piece of carryon baggage, subject to the following size and weight limitations: Carryon baggage: 55 x 38 x 20 cm (22 x 15 x 8 inches) The weight of each piece must not exceed 10 kg (22 lbs ). After countless calls to Mykonos and Athens, nobody can locate the bag. As of last week, more than 15,000 passengers on 90 flights were affected by missing luggage. This sounds silly but there are some instances where bags appear to be lost even when they're not. Detailed contact information of airlines is provided in our website here. Redeem miles for award flights, seat upgrades and services from our growing list of partners. Flight cancellation from Las Palmas to Paris: 1.500 km -3.500 km = 400 euros + expenses. 23 in kgs Economy light. Be sure to double-check your airline's policy for delayed bags, some of which are outlined below: The agent with whom you file the missing bag report should be able to provide you with the guidelines for the given carrier, including whether or not youre eligible for a refund of any checked baggage fee you paid. baggage services children facilities health facilities hospitality services business lounges banks, atms & post currency exchange air transport services art & culture. Luggage can come in waves from a single flight as well, so just because your suitcase didnt arrive initially doesnt necessarily mean its lost. Some airlines now offer applications for cell phones, tablets, and other electronic devices, which provide passengers with data on the location of their baggage. Baggage Delivery/ Lost & Found. Airlines are also required to refund any fees you paid the airline to transport the bag that was lost. "We also spent another day at the airport to find our bags before returning to . Lost or damaged. Thats because they had to cancel flights to the United States, according to CTV News, because they didnt get the right clearance to fly south of the border. BTW, a number of years ago a friend flew ELAL from TLV to JFK. What's with these screwy ticket prices? Not recommended. Can two men fly together in joint BC seats on Qatar? In most airports, the Lost & Found office is located in the baggage reclaim area. . You can also try calling customer service and, if you have elite status with the carrier, you may get a more proactive agent whos willing to help. Thats a lot of reports to have from a major airline, although it is down from the year before. Aegean Airlines - lost baggage. Find the right card for you. As mentioned above, it is very important that the description is matching the case. We have not received any response. My Account . If you Claim Lufthansa for luggage delay you can get a compensation of 1.414 euros + expenses. Liability limitations for domestic travel are governed by our Conditions of Carriage. If you still arent getting anywhere and its been longer than 24 hours, I recommend filing (or at least threatening to file) a complaint with the DOT. As Caroline said, "I would rather die than check a bag." It may not be in your current city but at least you will be able to locate it around the world. When a checked bag does not arrive at its destination, airlines are responsible for locating the bag. If you want to Claim LOT Polish Airlines for luggage delay you can get a compensation of 1.414 euros + expenses. Just look for the logo of the carrier that operated your last flight. Lufthansa Lost Luggage. No one flew more passengers in October 2018 than Southwest Airlines according to the Department of Transportation with over 13 million passengers. If your baggage has not been delivered to you at your destination point after your flight, you can apply to the Turkish Airlines Lost and Found Office at the relevant airport or to the Lost and Found Office of the Ground Services company providing service. Aegean Airlines - Official Website. If you've already checked a bag and your flight is suddenly canceled, plan on retrieving your bag from the baggage carousel where the bags that were checked will be reloaded. When you involve more than one airline, it becomes easier for them to blame one another when your bag doesnt make it. For further assistance, please contact the appropriate airline/ground handlers. While youre filing a report, be sure to ask what the airline is willing to provide for compensation as well as to what extent it will reimburse you. Plus, the compensation amounts you're eligible for depend on the country of travel. Most claim forms will ask you to list everything that was in the bag, including purchase dates and even original receipts for items over a certain dollar amount. Sure, its hard to exactly pinpoint an arrival time, but some airlines have a really tough time with it. Aegean said they can't do anything except send an "internal urgent message" which does nothing. Thats not what anyone wants to hear when booking a flight. Airlines are required to compensate passengers for reasonable, verifiable, and actual incidental expenses that they may incur while their bags are delayed - subject to the maximum liability limits. As previously mentioned, the above limits are not set payments for when an airline completely loses your bag. Before you do, take a deep breath and try to stay calm so as to not elevate the situation further. The Points Guy Exclusive Offer: Earn 150,000 Membership Rewards points after you spend $15,000 on eligible purchases with the Business Platinum Card within the first 3 months of Card Membership. Not great numbers to hear from a major airline who charges for bags. When does an airline consider a bag lost? Once in Skopje all we had was the clothes on our backs. Although that seems like a large number, the likelihood that an airline will actually lose your bag (as in, you never see it again) still remains small. So why they may have the most airplanes, they also had the most complaints by passengers in total. The no-frills airline built itself on going to lesser-known destinations for cheap prices, but its record of being late, with flights 23 minutes late on average, isnt doing much to help build trust in the cheap airline. 1 carry-on bag up to 8kg or 1 personal item (handbag or laptop bag) Economy Comfort Flex. An increase in lost bags is to be expected, thanks to the resumption of both intentional and domestic travel, but it's good to know that statistics favor a temporary misplacement of your bags versus something more permanent. This summer has been a season of flight delays and cancellations, and lost baggage and time, Nearly 700,000 bags were mishandled in the first quarter of 2022, 9 tips for traveling with valuable luggage and handbags, From clutch bags to phone cases: Rimowa isn't just about luggage anymore, What to do if an airline damages your luggage, Heres why this TPG editor loves checking bags, Bank of America Premium Rewards credit card, Checked bag changes: Frontier cuts allowance, Delta tests free luggage, The airline couldn't find my luggage luckily I had Apple AirTags, Get 5X Membership Rewards points on flights and prepaid hotels on amextravel.com, Earn 1.5X points on eligible purchases at US construction material & hardware suppliers, electronic goods retailers and software & cloud system providers, and shipping providers, as well as on purchases of $5,000 or more everywhere else, on up to $2 million of these purchases per calendar year. They have been reviewed on over 70,000 occasions and have maintained a rating above 9/10, which is impressive for any business. Aegean says that a company called Gold Air handles the luggage. Youll need to submit a new claim now that the bag is truly lost, and this process tends to be more detailed. Ideally, you wont need to rely on these items, but its a good fallback. Once an airline determines that your bag is lost, the airline is responsible for compensating you for your bags contents - subject to depreciation and maximum liability limits. Omg this is the worst airline I've been on. Wizz Air is anything but its namesake, as according to the Telegraph, Wizz Air had the worst punctuality of the biggest airlines operating in the United Kingdom in 2017. If you absolutely need it, dont check it. They checked 10 pieces of luggage and that's the last they saw of them. For INTERNATIONAL travel (including the domestic segment of an international itinerary), airlines are responsible for these items if they have accepted them for transportation. Damage due to bags that are oversized or over-packed, e.g., splits or damaged/ pulled zippers, cuts, and punctures caused by the internal . She missed her connecting flight in Miami International Airport (MIA) due to a blizzard in Chicago, but the airline still sent her unaccompanied luggage (and every other connecting passenger's luggage) to Cuba. Box 619612, MD 2400. I think booking with a travel agent might be the reason for that button missing, yes. Lost or damaged. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-113741738', '');}, 'log_autolink_impression');airline tag is no longer on the bag and it is being matched in WorldTracer purely by description - I travelled with a colleague that was convinced his black trolley bag was missing and when queueing to make report I noticed a brown bag going round baggage belt.turns out it was his (he was still convinced it was not until he checked contents) had the tag not been on the bag it would likely not have matched if the bag was brown and he reported it as black. When the damage to the bag cannot be repaired, airlines will negotiate a compensation amount based on the value of the bag and its depreciation. Visit www.aegeanair.com for more information. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Trying to follow the often frustrating procedures of recovering property lost on an airline or at an airport can make the whole experience that much worse. Many carriers have moved toward automated systems for tracking luggage (which should help not only locate missing bags but also help ensure they dont get mishandled in the first place). At 21 days any delayed baggage is considered lost, even if the airline delivers it after that period." The American Express Global Lounge Collection can provide an escape at the airport. Most insurance policies and airline reimbursement policies wont cover these items if your bag is delayed or lost, so youre much better off keeping them on your person. SkyWest Airlines is classified as one of the largest airlines in the country, and the largest regional one in North America when measured by fleet size, which is over 460 planes. Aegean Airlines - Official Website. For example, if youre traveling wholly within the U.S., carriers must set their limits for compensation for lost baggage at no less than $3,500. They found it after 2 days. 2 in Economy. aegean airlines s.a. . All you need to do is enter your reference number and information which will locate you lost bag. Apparently this is normal. CLEAR is available at more than 50 U.S. airports and stadiums. Image Courtesy: Aegean Airlines Aegean's Baggage Policy. In theory, something like this should not happen, but its worth double-checking before reporting your bag as missing to the airline. Even so, airlines usually require original receipts for every purchase you make, so this isnt an invitation to pick up a six-pack or go out to a nice dinner. Depart & Arrive Departures. When booking a trip to any destination, flying is a lot of the times, the fastest and safest way to get there. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year for checked baggage fees, lounge day passes, and more at one selected airline. AEGEAN allows all Economy passengers to carry-on 1 bag weighing up to 8 kg and with maximum size requirements of 56 cm x 45 cm x 25 cm (Airbus aircraft); 55 cm x 40 cm x 23 cm. Brief: Lufthansa lost baggage compensation according to the Montreal Convention. Airlines may require receipts or other proof for valuable items that were in the lost bags. Fare type. Although airlines are not required to cover fair wear and tear, airlines cannot exclude liability for damage to wheels, handles, straps, and other components of checked baggage. Therefore, we recommend taking a quick look at other carousels to see if the bag somehow beat you there. There are exceptions if youre flying specific carriers. Plus, your own feed of TPG content. Baggage allowance may vary on flights from/to Saudi Arabia, please check the updated allowance from Aegean Airlines official website. If youve done the first two steps and still cant find your bag, its time to alert the airline. . This summer has been a season of flight delays and cancellations, and lost baggage and time. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. 1.414 euros = 1.253 SDR (Special Drawing Rights) Clothes, cost of the baggage, taxis. How long afterwards did he get it please ? For any items left at a TSA security check point, please contact the TSA at 866-289-9673 or visittsa.gov. Fortunately, they arrived roughly 30 hours later; they were put on the next days flight from LAX to SYD, before being transferred to a Virgin Australia flight and driven to our hotel. For example, when my bag and my daughters car seat were delayed arriving at Albuquerque International Sunport (ABQ), American Airlines arranged to have the bags delivered 65 miles north to our hotel in Santa Fe. Aegean Airlines - aegean not complying with star alliance baggage policy. 1. No one can help the bag needs to be found & identified. (Note: This coverage is generally secondary, meaning the issuer will pay out after you receive compensation from the airline.). Destinations & Airlines. Several years ago, my wife and I flew from Orlando International Airport (MCO) to Sydney Airport (SYD) via Los Angeles International Airport (LAX) on a Delta award ticket. In Zurich you will find it in Arrival 1. Related: Heres why this TPG editor loves checking bags. Alaska Airlines doesnt just serve Alaska, as it has over 100 destinations and is the fifth largest airline in the United States. Five days it is considered a misplaced bag. Heres a sample of travel rewards credit cards with baggage delay coverage, along with pertinent details of the policy: As you can see, these cards can add some nice value if your bags are mishandled. if your luggage was faulty. Alternatively, you may contact "Speedporter.com", which may collect on your behalf the said items, at 0030 6974-13 39 64 or visit their website . ESTA and travel to USA after being to Cuba, Educated guesses - Vaccine requirements for entering the US. Posts: 571. What are airlines responsibilities when they damage your baggage? She too was devastated, to have a misplaced/missing bag, she had pretty much resolved herself to loosing all the grandchildrens gifts, when 20 days later it turned up! We did update the description and provided all of the contents to the bag handling company. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Your Service Agent will remain in contact with you through email for the duration of your case. Secure .gov websites use HTTPS The self-proclaimed Super Regional airline based out of Atlanta, ExpressJet has 136 plays and travels to 194 destinations. So that could put someone at ease, even though the reported over 9,200 bags mishandled in October 2018. Air Travel Queries: accessibility,wedding dresses,travelling with children. Airlines will attempt to reroute the bag to your final destination, or their system may do so automatically, depending on the airline and airport. When you consider the thousands of flights a day they run, that means hundreds of people are losing their bags each day with this Spanish airline. Expand All Collapse All. Thats nearly half their flights being late, so its not an airline you can trust. The Business Platinum Card from American Express, Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card. But many a traveler has been left at the airport with only their carry-on, which is why its often suggested travelers put essentials, and change of under garments, in their carry-on, just in case. HOP! 1 in Economy light. excess baggage issued on/before 05th March 2013, can be refunded in full. Brief: SWISS lost baggage compensation according to the Montreal Convention. Hello, can you update If your daughter finally got her bag? Sadly it can take time. What should a passenger do if his or her bag is missing after taking a flight. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. This step may tell you your luggage is en route but if not, move on to step three. Ensure the report has your local address and contact information, and be sure to get the phone number of the lost luggage desk as well as some type of reference or tracking number. Contact a Baggage Claim Desk. Is the United Club Infinite Card annual fee worth it? Not Verified . But over 39,000 reports were filed of mishandled baggage, which equates to 2.9 reports per 1,000 passengers. Medication, jewelry, electronics, cash all of it should be in your carry-on bag or personal item. Its also one of the most expensive, so when flying, passengers expect themselves and their things to arrive with them, wherever they are going. There's also an 8 euro fee, in addition to the cost, when calling in to prepay additional baggage. As with many airlines, Aegean has a baggage policy that depends on your fare class. Keep the baggage voucher you received at check-in ready. Please reference the File Reference Number you obtained from the Baggage Service Center at the Airport, along with any supporting documentation to process your claim. The maximum baggage liability for flights covered by the Montreal Convention is currently 1,288 Special Drawing Rights (approximately $1,780.00 US). But airlines are prone to losing baggage, having delays, late arrival and departure times and offering few services in flight, and many of these reasons are turning people off from traveling by plane all together. Aegean says that a company called Gold Air handles the luggage. In 2012, according to Travel and Leisure, they had over 36,000 reports of baggage lost, while also having one of the worst percentages of bumped passengers amongst the 15 major airlines. Ans: Contact American Airlines via phone or at their lost baggage counter. Today is day 5 and her luggage is still lost. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114335450', '');}, 'log_autolink_impression');airlines handling agents.