gives me"401 - Unauthorized: Access id denied" error. Room Finder is a feature that is deeply integrated into Outlook's meeting flow. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Outlook Online gives me the following message: "401 - Unauthorized: Access is denied due to invalid credentials.". but unfortunately I don't have access to the backbone. Edit the Migration Endpoint in the Exchange Admin Center. To do so, follow these steps. which is interfering with the current specific user Online Office 365 Exchange mailbox. In the COM Add-Ins dialog box, clear the check box for Microsoft Exchange Add-in, and then select OK. Loading the Microsoft Exchange Add-in is controlled by the following registry entry: mark the replies as answers if they helped. etc. Just checking in to see if above information was helpful. When I look into my MSN/live account, I can see myself receiving emails, but whenever I try to open them in Outlook, I get the above message. The fact that it redirects me, even when I just login is not correct. i have the same issue - cant access from phone, outlook on pc, or webpage. reset the users password multiple times etc. You can select Invite Attendees on the Appointment tab to make it available. The Scheduling Assistant screen in Outlook. click on Outlook > Redirects me to the login page again > Try to check complete detail of the batch migration and edit the information. Thank you for your response. So it seems that this specific mailbox was previously part of a on-site hybrid exchange setup. When you hide the Room Finder on the Appointment tab of a meeting form, the following data is written into the Windows registry. Still no update and still not working. Now, on why some apps require authorization and other not, here some cases for each of them: I logged a few tickets with Microsoft and unfortunately they are not able to solve my issue. Updated all DNS - CNAME, MX, A & SRV records as per Office 365 requirements (As I have done this a million times). mate sorry i just checked i sent the wrong link.but the good news is i was able to solve this issue..instead of going to template go to the connector then go to outlook.com (not outlook 365) then connect your.you will have to keep your outlook open..same with other actions like one drive in this case open one drive in another tab ..this To be honest, you may consider to recreate a new mailbox for this user since we could find any other clues by now. Follow the steps in this section carefully. If it's your case, please try one of the potential workarounds to resolve this issue mentioned in that article. If possible, please provide more information about your issue for our better research. Out of the 8 mailboxes, I have trouble accessing Outlook with one mail account. It's used by Outlook only after you install the update for your version of Outlook. //{"The request failed. We love reading your suggestions and feedback! remote Exchange Online PowerShell session: https://docs.microsoft.com/en-us/powershell/module/exchange/move-and-migration/new-moverequest?view=exchange-ps. Or is it not your problem? We have a backup so we went ahead with it. By default, when you open a new meeting form in Microsoft Outlook 2016, Microsoft Outlook 2013, or Microsoft Outlook 2010, the Room Finder panel is displayed on the right side of the Appointment screen and the Scheduling Assistant screen, as shown in the following screenshots. You can do it simply by running this cmdlet below in a I would like to confirm that whether your issue is indeed consistent with the known issue in the previous reply, but the workaround in the article does not solve your problem? Outlook 2019 Room Finder. Important:This fix does not apply to Outlook for Microsoft 365 GCC High. I get the same error on that specific account - "401 - Unauthorized: Access id denied". It's taking 10 seconds to load the meeting room based on the selected room list. If the answer is helpful, please click "Accept Answer" and kindly upvote it. This issue has been fixed in all other tenants. and our Handle licenses over multiple accounts in Room Display Center Buy Now How it Works 3 Steps to Complete Setup 1 Create your Room Display Center account and type in your room settings 2 Run Room Display 6 on your devices and sign in to connect to Room Display Center 3 The devices setup automatically and connects directly to Exchange or Google Apps - and it appears there are a few of us getting this issue.. lets see how long before micorsoft fix the issue, and if they even explain why it became an issue.. If so, have you done any specific operations before that?And does this issue occur with specific user or specific Outlook client? It works well on OWA but not the desktop client. The RoomFinderShow value is a DWORD value under the following registry path (by Outlook version): HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\x.0\Outlook\Preferences. So to me it's basically a problem with this specific users access to Outlook Web Access (owa) website. You'll need to do it using PowerShell. Share your thoughts. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total. This will revert to the older version until the problem is solved by Microsoft. As I understand "401 Unauthorized" can happen on application start and no one request will be sent if something wrong with authentication. If you hide it on the Scheduling Assistant screen, switch to the Appointment screen and then back to the Scheduling Assistant screen, the Room Finder is visible again. BUT I'm sure that all OK with authentication because some time app works without any error and moreover - it recovers automatically after several minutes after we get "401 Unauthorized". Setting up filters Filters for rooms are also set by using Set-Place cmdlet or places API. If you want to see the code. Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. I'm coming here because I'm desperate to sort this issue out. The remote server returned an error: (401) Unauthorized."} I'd like to know if I need to get in contact with our O365 admin to get an authorization since I need to access my inbox via code. What I tried with Microsoft: Use Incognito mode, different browsers, different computers, removed the Office 365 Business license, re-add the business license, we removed the users Office 365 Personal account (deleted - as we thought it might interfere), As mentioned, currently the user is using a different mailbox / e-mail address just to get him going (Forwarder setup from his original mailbox). The Outlook mobile clients also utilize these. For more information, see No available rooms for a meeting outside working hours. There are two different registry values that affect the Room Finder. Note: Using Outlook 2019 (windows 10) to connect the meeting room list (Office . Has anyone experienced this issue in the past? Current Visibility: Visible to the original poster & Microsoft, Viewable by moderators and the original poster, 401 authentication error when opening Room Finder. STATUS: FIXED. I've explained it all in my previous post. But suddenly, the icon dissapeared. Open iis and select the website that is causing the 401 2. After the update is installed, use the following registry data to completely disable the Room Finder. All other mailboxes are fine and working 100%. We are currently on the monthly channel, and outlook started giving out this error on most of our devices. However, the Room Finder remains hidden only if you hide it on the Appointment screen. Exchange Online (Office 365 Business) - 401 - Unauthorized: Access is denied due to invalid credentials. It gives you even greater control over the Room Finder than the RoomFinderShow value. We also can't setup it in local Outlook. Does anyone have the same issue with Office 365 Outlook version Microsoft 365 MSO (16.0.13801.21002) 64-bit. Create a user in Office 365 and assign a license that includes OneDrive for Business. Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users. I tried adding it manually by customizing the ribbon, and it did appear, but it was now greyed . Has anyone experienced this issue in the past? You'll first connect to Exchange Online from PowerShell as explained in the article below: https://docs.microsoft.com/en-us/powershell/exchange/exchange-online/connect-to-exchange-online-powershell/connect-to-exchange-online-powershell?view=exchange-ps. The Meeting tab of Outlook in Outlook for Microsoft 365, The Scheduling Assistant tab in Outlook for Microsoft 365. This is brand new 8 mailboxes. After the release of the new WebView based Room Finder, you may receive the following error: Server Error: 401 Unauthorized: Access is denied due to invalid credentials. You do not have permission to view this directory or page using the credentials that you supplied. type in password > login successful> That's why we initially thought the the Office 365 Personal (live.com tells me the account is already signed in > click on it again > An easy troubleshooting step is to try hitting this URL -> https://reports.office365.com/ecp/reportingwebservice/reporting.svc/MessageTrace You'll get prompted for a username and password. Move NTLM at top and BAM that's fixed it. With this release we have pushed in production the Open Authentication and app authorization mechanism. When I log into office.com > type in username > This has been going on for two weeks now. I even enabled MFA (Multi Factor Authentication) thinking it might solve the issue but it still gives me the error "401 - Unauthorized: Access is denied due to invalid credentials " when I try to access Outlook Online. to a different network? Hotfix KB2794760 for Outlook 2010 July 8, 2014 (Outexum-x-none.msp) After the update is installed, use the following registry data to completely disable the Room Finder. You cannot do that from the UI and I didn't mention it. 1. The "modern" Room Finder is part of the "One Vision" evolution strategy for Outlook (url : The Evolution of Outlook) Techcommunity.microsoft. Yes, there is no unsupported characters in the UserPrincipleName or Password. After following those steps properly, please let us know about the results. You can hide the Room Finder by selecting the Room Finder control in the Options group of the ribbon. To confirm if you are using WebView based Room Finder, please go to Control panel>Programs and Features and check if you have installed the program as shown in the below figure. this basically permanently deletes the users previous mailbox instances / data. Setting up this properly allows you to see cities under Room Finder, like the following: 1. It had been our second-highest source of enterprise customer dissatisfaction. All working 100%. Due to the large number of available conference rooms, it is convenient to use Room Finder. Warm thanks. This should have no impact on the applications if they were ported to the new authorization method we released in December. Before you modify it, back up the registry for restoration in case problems occur. Our customers rely on it to book specific rooms during specific times. There's a known issue in which no available rooms are displayed in the Room Finder pane when you start a meeting outside your working hours. Some of the steps we have taken are 1. change the profile, turn off cached mail, repair outlook but doesn't; seem to fix it.