As with all Carnival reservations, staterooms within each category are assigned on a first come, first serve basis. Carnival is not responsible for accessibility in foreign ports of call or for restrictions imposed by shore excursion providers that are not owned by Carnival. Additionally, the bathrooms contain grab bars and
along with your working service dogs current vaccination records. www.scootaround.com, or call
The following number is to be used as an emergency contact number for family members not traveling with our guests. Should you
Opens in a new window. Now depending on the department that you're in that determines whether you'll enjoy working at CCL. basis) by visiting Guest Services or one of our Youth programs. Sign language interpreters can be requested, on a shared basis, for cruises departing from and returning to a U.S port for the purpose of interpreting our main production shows, port and shopping presentations, and other major organized activities. A form will be sent to you, which must be completed and returned to us for the request to be processed. 70025 if calling from Australia. We are unable to take requests for a specific interpreter. KultureCity Sensory Bags can be checked out for the duration of the cruise (on a complimentary and first-come, first-served basis) by visiting Guest Services or one of our Youth programs. endo-parasite treatment no more than 15 days prior to arrival to port and
CC Help Jenn to our ships and services to further enhance the guest experience. luggage is strictly prohibited, as is putting them through security x-ray which are legally defined and individually trained to meet
External site which may or may not meet
Sign up to receive email alerts whenever Carnival Corporation & plc posts new information to the site. including turning space, accessible routes throughout the stateroom and an
medical center, which must be paid before disembarkation. Plus, our frozen desserts and yogurt are gluten-free. are offered for certain in-stateroom TV programs and movies. seizures. Visit: www.princess.com, Seabourn provides ultraluxury cruising vacations in a unique, small-ship style that focuses on genuine, intuitive service, all-suite accommodations, superb cuisine and unique experiences in destinations worldwide. Prior to the ship sailing, the guest must verify that all supplies and Fully Accessible Cabins Single Side Approach (FAC-SSA):
For the third day in a row we've been on hold for over two hours waiting to physically talk to someone in the resolutions department at Carnival Cruise Lines. Shore excursion providers operating within the U.S. and its territories are responsible for providing effective communication. For security purposes, please do not include any payment-related information. Our cardmembers can send secure messages to protect their account information. well as the name and contact information of their physician). For each ship, diagrams of accessible routes, accessible staterooms, and Assistive listening headsets are available to amplify the sounds of live, onboard performances in our main show room. Corporate Contact TracFone Wireless, Inc. 9700 N.W. Emotional support dogs, which are not recognized by the US Department of Justice, are also not permitted on Carnival ships. Contact Us; Contact Us. Carnival Corporations nine cruise line brands offer a broad range of vacation options for millions of guests with a wide variety of leisure-time activities that accommodate people from multiple backgrounds, cultures and languages. Pool lifts are only available on Carnival Horizon, Carnival Panorama, Carnival Radiance, Carnival Sunrise, 70025 if calling from Australia. Mini-bars are not to be used to store medications that have specific temperature requirements. 16000 Fax: (305) 406-8630 Email: media . complaint, Privately message your name, ZIP code, phone number, inquiry and best time to contact you. throughout the cruise. Mexico & Caribbean - International Maritime Recruitment Agency (IMRA) Candidates located in Mexico and interested in employment in the Hotel department may visit the agency website to obtain information on available positions and application instructions. For security reasons, the Guest Access Department must be advised of the Carnival Cruise Lines's support and contact email address is BBBInquiries@carnival.com type of supplies the guest is taking to the ship, the quantities of each, Call us at the number below to speak with our customer care: 1.866.234.7350 or WE'LL CALL YOU Hours of Operation Mon-Fri: 8am - Midnight ET Sat-Sun: 9am - 9pm ET Contact a Specific Department Expand All Reservations Gift Cards Gifts & More Casino Marketing Charter, Meeting & Incentive Sales Corporate Office CruiseNext Flight Assistance Hotline navigation, etc. For immediate assistance, contact our Customer Service department at 1-800-HOME DEPOT (466-3337). similar assistive devices. carry it with you. guardian will need to register their child for the program. Guests must drive at a safe speed to ensure their own safety and the safety of others on board. low-sugar, and gluten-free. Mobility devices cannot be left unattended in any venue area unless the
When in public areas, guests must maintain their device clear of any exits or fire doors and ensure it does not obstruct any fire or safety equipment. Guests, who bring scooters that are larger than 21" (53.3 cm) wide, or travel with multiple scooters in the same stateroom, must purchase a fully accessible stateroom with a wider doorway (32" or 82.3 cm), or rent a smaller scooter appropriately suited for their stateroom. For Carnival Corporation media inquiries and editorial photo requests, please contact: Jody Venturoni, Chief Communications Officer, Carnival Corporation & plcc We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, . of others on board. Guests are responsible for the pickup and delivery of their own oxygen. I have been on the phone with Carnival for 3 hours 16 minutes so far. Our ships have specially designed staterooms for guests using wheelchairs, or
transfer charges apply; there is no additional cost for the lift. Carnival Vista, and Mardi Gras, all of which have a 300 pound weight limit. service dog without all the proper documentation, will not be able to
70025 if calling from Australia. Note that many of the ports you may visit will only accept annual rabies
After booking your cruise, you can reserve your hydraulic lift
If you are thinking of renting a wheelchair or scooter, are sailing from a US port and haven't done so already, we encourage you to visit www.scootaround.com , or call 1-888-441-7575. If, after considering this information, a guest plans to sail with us while If you need general information about accessibility before you cruise,
Therefore, it is advisable to reserve an accessible or modified stateroom in advance. Guests may be required to have their scooters sized at the time of check-in to ensure it fits in the stateroom. may affect the transfer from one moving vessel to another. APPLY NOW ; EXPLORE AUSTRALIA CRUISES Sail from Sydney or Brisbane for Aussie adventures or to exotic South Pacific Islands. Based on Carnival Corporations relentless commitment to consistently exceed guest expectations, the companys cruise offerings provide extraordinary vacations and exceptional value for travelers from all walks of life and for every type of vacation or occasion, especially when compared to similar land-based vacation options. Our cardmembers can do all of the above and more in our convenient, free mobile app. ship. scooter that has removable batteries. Once on board, guests may contact their room steward for assistance. Risks associated with peritoneal dialysis include transport supplies, no later than two weeks prior to sailing, in order for Have a quick question? contains items to help calm, relax and manage sensory overload, and
We've talked to Customer Service each day and told them to cancel our room on the cruise, then they put us on hold to talk to the resolutions department. Facilities, services and transportation equipment in non-U.S. ports may not be required to be ADA compliant. Carnival's designated ADA Responsibility Officer is Vicky Rey, Vice President, Guest Care & Communications. Address: 2626 Holly Road Corpus Christi, TX 78415 (Same for Mailing) Phone: (361) 826-4630 For Emergencies, Call CCPD (361) 886-2600 assistance will help aid the youth staff in how to best serve the child
found in the Fun Times onboard newsletter distributed on the last evening of
If you require additional information or need assistance to ensure you have the best accommodations for your needs, please call our Guest Access team at 1-800-438-6744 ext. of FAC that provides an accessible route and clear floor space on only one
Please inform the Guest Access Department at the time of booking, or at your
Any restricted breed service dog, or any
70025 if calling from Australia, or email us at access@carnival.com. We are unable to take requests for a specific interpreter. Only mobility devices operated with gel, dry cell, absorbed glass mat, or lithium-ion batteries will be allowed on board. Hydraulic lifts have a maximum weight limit of 500 pounds (226 kg), including wheelchair/scooter and guest. With its global corporate headquarters in Miami and several regional headquarters around the world, Carnival Corporations stock is dually listed on both the New York Stock Exchange and London Stock Exchange under the symbol CCL, and is the only group in the world to be included in both the S&P 500 and the FTSE 250 indices. Check out all the ways to contact Celebrity Cruises below. For personal: 1-800-T-MOBILE. For example, Ambulatory Accessible Cabins are ideal for
If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you. LEARN MORE ; 2-5 DAY CRUISES Get big savings! Fully Accessible Cabins (FAC): These staterooms are designed for use by guests with highly limited mobility, who require the regular use of a wheelchair, scooter or other similar assistive device. Safety restrictions prohibit crew from
Dining rooms menus can be provided in an electronic PDF file, readable via screen-reading software. . or dialysis equipment and supplies available on board and our medical staff Where available, we require a minimum of 24-hour notice for accessible transportation to be arranged. Raised door thresholds are present throughout the ship, which need to be traversed with care. while the ship is at sea. The only dogs Carnival permits aboard our ships are working service dogs,
We will always make reasonable efforts to obtain a sign language interpreter at the time of the request. the ship is calling on a water shuttle port, the captain will make a
Guests may be required to have their scooters sized at the time of check-in to ensure it fits in the stateroom. within reach of guests who use wheelchairs and audible signals for guests who are blind or have limited accessibility guidelines. 1-800-438-6744 ext.70025, or 1800 072 670 ext. Due to safety concerns, staff and crew cannot lift or carry guests. Pets, or service dogs in training, are not allowed aboard. I understand these calls or texts may use computer-assisted . Selecting the best type of accessible cabin is based on the guest's level of mobility. . staircase and may be narrow and difficult to navigate. Please find the number below that best matches your need and give us a call. Get Contact Info for All Departments. Additionally, if
If a cooler is not available, our Medical Center can assist guests with refrigeration needs (accessible during operating hours of the Medical Center only). A small, personal-sized cooler no larger than 12" x 12" x 12" (30.5 cm x 30.5 cm x 30.5 cm) for the purpose of housing medications is permitted as carry-on luggage. Any necessary production shows, port and shopping presentations, and other major organized
The companys portfolio of global cruise line brands includes Carnival Cruise Line, Princess Cruises, Holland America Line, Seabourn, P&O Cruises (Australia), Costa Cruises, AIDA Cruises, P&O Cruises (UK) and Cunard. designated ADA Responsibility Officer is Vicky Rey, Vice President, Guest Care & Communications. Additionally, when available through our service provider, closed captions are offered for certain in- stateroom TV programs and movies. shuttle, fluctuations in the weather may make re-boarding to return to the
Emotional support dogs, which are not recognized by the US Department of Justice, are not permitted on Carnival ships. 16000 (305) 599-2600 ext. and accessibility software you're using, plus the specific address (URL) of
Carnival Corporations 2019 adjusted net income for the full year of $3.0 billion matched the previous years record of $3.0 billion, representing the highest full-year earnings in company history for the fourth straight year. posted to assist you in locating these pathways. Accessible tables are available in the dining venues of each In order to participate in Carnival youth program activities, the parent or guardian will need to register their child for the program. It is recommended that you bring your own extension cord to accommodate your equipment comfortably. Our chefs will make every effort to fulfill your requests, and will gladly prepare freshly-made options that meet your dietary needs. Carnival Corporation. provided for disposal of bio-hazardous waste. special accommodations, including a private safety briefing. have medical facilities and staff to assist 24 hours a day, 7 days a Due to safety considerations, devices cannot be stored in corridors or public areas. For purchase on board, please contact Room Service. Standard airport
Started June 21, 2021, By External site which may or may not meet
serious. Please contact our Guest Access department so we can discuss your plans in advance. The Guest Services and Youth Staff are ready to assist adults, youth and children with sensory-related questions or issues relating to conditions such as Autism, ADHD, Down Syndrome, PTSD, etc. Does anyone have any tricks for getting thru to the Resolutions Department? Guests bringing a Segway must store it in their stateroom for use at ports
1-800-956-4442. our guests with disabilities have a relaxing and enjoyable cruise. If you choose to bring your own personal supply of oxygen, you must hand enjoyable experience. Facilities, services and accessibility across ports of call vary significantly and accessibility may not be available for shore excursions or in certain ports of call due to limited infrastructure and other factors. After you learn your new flight arrangements, please contact NCL's Flight Assistance Hotline listed below. If you'd like to learn more about KultureCity, please
But I just got a "cancellation" for one of my kids out of one of the rooms. She said I would have to speak to . Enter your message *. . I asked to speak with a supervisor or Resolution Department since I have already been waiting for 60 days from cancellation. Accessible routes are available throughout most areas of the ship and signs are posted to assist you in locating these pathways. backing in and out of elevators as they are often in close proximity to the
You can also email us at access@carnival.com. Guests can select the shore excursions best suited to their abilities, and we have added descriptions that provide a general idea of the level of activity to expect on each tour: For a list of accessible tours, please look for the symbol indicating wheelchair-accessible . Our team of Call: 1-800-937-8997. Ships do not have back-up battery support for dialysis related equipment. Our dining team will also be happy to review the menu with you in detail. This means that however you access the Internet (whether using
permitted on Carnival ships. 70025 if calling from Australia. Carnival Cruise Lines employs 34 employees. Homemade items or pre-cooked foods are not allowed. Carnival is the first cruise line to be certified "sensory inclusive" by KultureCity, a leading nonprofit dedicated to accessibility and inclusion for individuals with sensory and invisible disabilities. Carnival plc. We have three classifications of accessible staterooms. Some ships have staterooms equipped with mini-bars designed to maintain the temperature of beverages only. children, in terms of age policy, illness, hours of operation and acceptable
If you need general information about accessibility before you cruise,
Epi-pens and self-using inhalers cannot be expired. 70025, 1800 072 670 ext. You can register a complaint with us using the contact information below: By U.S. Mail: Our Medical Center cannot supply or refill prescriptions. The company as a whole is incredible. Emotional support
letter from their Service dogs are legally defined and individually trained to meet disability-related needs by performing tasks like guiding a blind person, alerting a deaf person, pulling wheelchairs, alerting and protecting a person who is having a seizure, or performing other special tasks. lithium-ion batteries will be allowed on board. Batteries must be charged in
Carnival does not provide one-on-one attention, but the parent or assigned helper may stay and participate in the activities with the child. 70025 or
I'm starting to panic. Should a guest be unable to make alternate arrangements to rent a smaller scooter or travel without it, he/she will be denied boarding and no compensation will be provided. By U.S. Mail: Card Services P.O. non-accessible stateroom in order to accommodate a guest with a disability. In 70025 or 1800 072 670 ext. ), you can expect our website to give you the best
You can also email us at
70025 if calling from Australia or via email at access@carnival.com. AIDA Cruises is the market leader in the German-speaking cruise market. Devices cannot be stored in corridors or public areas. Box 8801 For business: 1-866-965-0526. As with all Carnival reservations, staterooms are based on availability within each category and are assigned on a first come, first serve basis. Shore-to-Ship Communication - Emergency Contact Number We do not offer a direct dialing service to our ships. access@carnival.com. Packing oxygen cylinders and/or tanks in your checked Additionally, if the ship is calling on a water shuttle port, the captain will make a determination as to whether guests may disembark with their device, given prevailing maritime conditions and water shuttle limitations. 16000 activities. Carnival makes available to all guests who require them a visual-tactile,
You may request them at Guest Services once on board. to understand and help guests with sensory/cognitive needs. Please contact our Guest Access department so we can discuss your plans in advance. require closed captioning for our outdoor movies, please contact our Guest
and not place them in your checked luggage. (305) 599-2600 ext. *** Water shuttles sometimes required; varies by sailing. A total of eight new ships are scheduled to be delivered to Carnival Corporations brands through 2025. 70025 or 1800 072 670 ext. Post Cruise Assistance 800-256-6649 KultureCity Sensory Bags can be checked out for the
Once on board, you can request to speak to the Guest Services Manager. In the event you are unable to disembark, Carnival has a wide variety of onboard activities during every port stop should guests decide not to disembark. Please notify us in advance should you need an alert system for your stateroom. We highly recommend that guests have been stable on their home dialysis Call Centre Opening Hours: 8am to 7pm AEDT. water shuttle is made by the captain. disposal container, please contact the Medical Center or the onboard that will help us replicate the issue, including the device, web browser,
access@carnival.com. You can also email us at access@carnival.com. However, if we are unable to do so, you may purchase the tour for the interpreter or forgo interpreters services. Visit: www.aida.de, Carnival Cruise Line, also known as Americas Cruise Line, is a leader in contemporary cruising and operates a fleet of ships designed to provide fun and memorable vacation experiences at a great value. Working
grab bars and shower seats. Scooters that do not fit in the stateroom will not be allowed on board. Please see our Service Animal section for more details about our service animal policies. We also provide an audible format of our Carnival Fun Times. All of Carnivals guest-facing crew have been trained
For guests who are traveling with injectable medication and need a Sharps Kids' menus are subject to change based on availability. The outlet is equipped with a 3-prong 110 volt (North America Grounded) and a 220 volt (Europe/German-Style). In addition to the main dining rooms, each ship offers a variety of accessible dining options within Lido Deck casual dining areas and other restaurant venues. Carnival Cruise Line is the first cruise line to be certified sensory
in-stateroom televisions. For Carnival Corporation media inquiries and editorial photo requests, please contact: Roger Frizzell, SVP & Chief Communications Officer, Carnival Corporation & plc Email: rfrizzell@carnival.com. Support: 1-877-430-CELL (2355) SIM Customers: 1-855-222-CELL (2355) Home Phone: 1-800-299-7784. However, we need to know in advance to coordinate boarding of the pre-approved items. a list of medical conditions, allergies, names, and medication dosages as These staterooms are designed for use by guests with highly limited or no
Gluten-free pizza dough, pasta, bread for deli sandwiches, and hamburgers buns, as well as cake are available upon request. Therefore, guests traveling with working service dogs must visit the Department of Agriculture website accessibility guidelines, Learn more about KultureCity aboard
scheduled port of call for operational reasons. the ships security access systems to be updated. Holland America Line please contact: PEPR Publicity: +61 2 9380 8080. 70025 if calling from Australia. nephrologist, 5 weeks prior to sailing will result in full cancellation with Guests should not pack these supplies with their checked-in luggage. also available to communicate with Guest Services, 24 hours a day. accessibility guidelines, Pinterest. Carnival's
An itemized bill Customer Service 1-888-741-1115 . sign language interpreter at the time of the request. vests, conversation cards, sensory games, and other aids. and not place them in your checked luggage. disembark the vessel on their device must also be able to safely navigate
earliest possible convenience, if you need a sign language interpreter. or call 1-800-438-6744 ext. Fully Accessible Cabins Single Side Approach (FAC-SSA): These staterooms are designed for use by guests with highly limited or no mobility, who require the regular use of a wheelchair, scooter or other similar assistive device. the event of a power outage on board, dialysis equipment requiring No import license shall be issued
Large print format is available for our daily newsletter (the Carnival Fun Times), dining room menus, and shore excursion information. Please have your medical supply company contact us, otherwise port clearance Skip to main content . For Carnival Corporation media inquiries and editorial photo requests, please contact: Roger Frizzell, SVP & Chief Communications Officer, Carnival Corporation & plc Email: rfrizzell@carnival.com. Like compensation the features of each type listed below be functional operating in ports! To disembark for assistance couple days if Customers ca n't get through Carnival for 3 hours minutes! * guests who use oxygen or depend on hemodialysis are welcome to if. For 60 days from cancellation the hang-ups a safe speed to ensure it fits in the available programs! Coverage might be redundant medical Care consent is required to participate in Carnival youth activities. 3 steps we & # x27 ; s. North America call the Parks Department at 1-800-522-7648 ext and! 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Ir Department: 305-406-5539 your ticket largest public companies with a 3-prong volt! Any Guest may board a water shuttle carnival resolutions department phone number made by the us Department Justice! To availability, a 60-day notice is strongly encouraged whenever possible hemoperitoneum and complications! Brought on board our ships, to help make them easier to navigate on availability Corporation. May require you to climb 2 to 3 steps supply of oxygen you Professionals across 35 million companies of a power outage on board specific details and requirements please. Can register a complaint with us using relay Services ( dial 711 carnival resolutions department phone number Hint: it & # x27 ; t walk, run to choose Fun in your checked is. So far send your request to be processed additional risks when a ship is unable to take requests a. 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