I have attempted to connect as show in Figure 1-3 and Figure 1-4. (Optional) Audio Top Module firmware included in this package. If your operating system is not listed then HP may not provide driver support for your product with that operating system. This topic has been locked by an administrator and is no longer open for commenting. You only need to do this once to guarantee a faster support experience at any time. Give it a try on your PC! We were unable to retrieve the list of drivers for your product. Locate Select the devices you wish to connect. For the best results we recommend you use our download and install assistant. Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p1102, DeskJet 2130 For HP products a product number. Again thanks - Dario. Please try again shortly. 07-20-2020 Tips for better search results. Disable/uncheck in Windows "Turn on fast startup (recommended)" You can do it via Control Panel, registry or GPO. It is one of the best ways to enhance the efficiency of a PC or laptop. Modify your browser's settings to allow Javascript to execute. I have tried both the front port on the Dock and the back port. Spent hours of research, HP Support and explore HP Forums. This product has been added to your dashboard, Find support and troubleshooting info including software, drivers, and manuals for your. The Virtual Agent is currently unavailable. Select Always Connect from the drop down menu. months remaining Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. HP is compiling your results. Your daily dose of tech news, in brief. Install Microsoft
The information in this document is subject to change without notice. Driver detection is now available for the desktop download experience. By choosing to install, I agree to HPs terms and conditions on data collection. We were unable to retrieve the list of drivers for your product. This package includes the following firmware: DisplayPort Hub, version 5.3.0.6 Audio Base, version 00.03.00.17 (Optional) Audio Top DSP, version 1.00.00.168 (Optional) Audio Top Module, version 00.03.01.45 Software and drivers for HP Thunderbolt Dock 230W G2, 2UK38AA Install Microsoft .NET Framework 4.8 offline installer for Windows Update BIOS, firmware and all drivers. Select your operating system and version
zbook 15 G5 won't detect Thunderbolt G2 230 W, First Time Here? This product was sold by a third party. Learn more, HP Support Solution Framework is downloading. - Provides support to switch back to HDCP22 mode when the source is attempting
Update BIOS, firmware and all drivers. Disable/uncheck in Windows "Turn on fast startup (recommended)"
It has been a while since anyone has replied. See your browser's documentation for specific instructions. DEVICES SUPPORTED:
No thanks, I will download and install manually, If you aren't seeing any pop-ups, click here. provide compatibility for the Audio Base, (Optional) Audio Top DSP, and
The opinions expressed above are the personal opinions of the authors, not of HP. This tool will detect HP PCs and HP printers. We're sorry about that, please try again. Having it to support existing signout flows. Please verify your product is powered on and connected, then try again in a few minutes. Locate and open the Thunderbolt Software application. - The system must be running Windows 7 or 10, either 32- or 64-bit versions,
(I did not get a chance to ask him if he used the dock). - Examples: LG534UA For Samsung Print products, enter the M/C or Model Code found on the product label.Examples: You could also download the HP Image Assistant tool: Figure 1. changed the bios settings to not do fast boot. See your browser's documentation for specific instructions. Choose 'yes' and agree to any terms in the installer window. I have seen several posts referencing other problems with monitors and G2 docks. We apologize for this inconvenience and are addressing the issue. - Causes a DisplayPort monitor connected to the dock to run in HDMI mode if the
.NET Framework 4.8 offline installer for Windows
Otherwise, you may encounter numerous problems like HP Thunderbolt Dock G2 not detected. Your session on HP Customer Support has timed out. Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. I have updated the firmware and it still doesn't detect it. I have to set it Native +low power instead of Legacy mode to get it to show the thunderbolt in the device manager. With HP Thunderbolt Dock G2: The HP Thunderbolt Dock G2 has Thunderbolt 3 port, VGA, two DisplayPort 1.3, and a USB-C port. "1. supported computer models that are running a supported operating system. In rushing this machine into service upon the demise of my W7 HP machine, I did not do any updates. This process can take several minutes depending on the number of warranties being checked. Manufacturers warranty refers to the warranty included with the product upon first purchase. Figure 1. HP encountered an error while trying to scan your product. 04:29 PM package includes the following firmware:
Other product and company names mentioned herein may be trademarks of their respective owners. Software
It looks like Dwayne9111 already sent you the link. The list of all available drivers for your product is shown above. Javascript is disabled in this browser. Finding your Product Number, Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. SOFTPAQ FILE NAME: SP98906.exe
Please return to the product information page and verify the numbers provided or try again later. Some features of the tool may not be available at this time. "HiberbootEnabled"=dword:00000000
performed. I say this as this PC and docking station was handed down to m3 in my company from a person who left the company. Or Return to go back to the original product and enter new entitlement information. Please wait while we process your request. The Virtual Agent is currently unavailable. 2. The only solution is to restart system. - Adds a workaround for LG5K monitor. - Adds a workaround for certain sources that set input stream to 8bpc when the
Please select the desired operating system and select "Update" to try again. DESCRIPTION:
Windows 11 Support Center, USB connected printers don't print / not recognized. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems, Simply ask a new question if you would like to start the discussion again, HP ZBook 15 G5 Mobile Workstation (7ZA22EC), HP ZBook 15 G5 Mobile Workstation (7ZB58EC). This product cannot be identified by Serial Number alone. You need to use 1 USB-C cable to connect to host system (0.7 meter cable length) which comes with the dock. 07-17-2020 Firstly they are not compatible as shown on the list, https://h20386.www2.hp.com/AustraliaStore/Merch/Product.aspx?id=2UK38AA&opt=&sel=ACC, Please try to update Firmware, hope this helps, The zbook is listed under workstations as being compatible. http://h10032.www1.hp.com/ctg/Manual/c06143904.pdf. Having to reboot is not an acceptable solution. Product sold by third party: Tips for better search results. ####, Thank you all, I have come to same conclusion, that I need to do multiple updates Laptop and Dock. Choose a different product. Please include all extra characters, (such as hyphens or colons or periods) as they appear within the number. Fix Win10 USB Print issue. - edited - The system must be connected to an A/C power source before this package is
before this package is run. Modify your browser's settings to allow Javascript to execute. 04:34 PM. This page requires Javascript. used with 4K60Hz DSC input only. Please wait while we gather your contact options. Driver pre-requisites:
Already have an HP account? You need to use 1 USB-C cable to connect to host system (0.7 meter cable length) which comes with the dock.". Does anyone know if there are any free training anywhere ? {{#each this}}
- This installer does not support Chrome, Linux, or Mac operating systems. However, when I tried to plug the dock into the zbook x2 earlier today, the lights on the dock would flash and it would make a clicking/popping sound from the speaker. Warranty removed from product: This product was designated to be returned to HP. Problem is as follows - waking from sleep mode, roughly 50% of time, one of the monitors will not wake. HP can identify most HP products and recommend possible solutions. Please wait while we gather your contact options. Click on Not Connected . - Adds a workaround for HPZR30W monitor DP input. Warranty withdrawn refurbished product: It matches the product: Would you like to view the product details page for the new product? - HP Thunderbolt Dock
HP can identify most HP products and recommend possible solutions. You must choose the 'open' or 'OK' options to continue forward. How does HP install software and gather data? REV: A PASS: 1
Javascript is disabled in this browser. I have also turned off Fast Boot in the bios. EFFECTIVE DATE: August 23, 2019
But when I said "I unplugged the combo cable and rebooted." you said "I don't know why you use that. Covered under Extended warranty, By using this site, you accept the Terms of Use and Rules of Participation. Please try again shortly. I have tried with and without the power cord (I did read in an advisory that you must use the power cord or the zbook might not recognize the device. Turn on or restart the computer. [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Power]
https://ftp.hp.com/pub/caps-softpaq/cmit/HPIA.html, ####
Works for Hp G2 Zbo. So I have an HP Zbook X2 and an HP Thunderbolt dock G2 with audio that were working fine together just last week. Install Thuderbolt software and correctly configure Thunderbolt in BIOS and
See Figure D above. Select an operating system and version to see available software for this product. - edited Detection completed. Follow the steps- Check Status of Device Authorization To check the device authorization status - Right-click on the Thunderbolt icon from the system tray. References a warranty that no longer applies, because the product has been refurbished as was sold as is without a warranty. -, Include keywords along with product name. - The system must be docked to an HP Thunderbolt Dock G2 that is running on A/C
Select Approve Attached Devices. If a typo is possible, please verify the number and format and try again. https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98906.html
ENHANCEMENTS:
Software
Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". The list of recommended drivers for your product has not changed since the last time you visited this page. Make sure that resolution and refresh rate of attached monitors do not exceed
HP Thunderbolt G2 Dock not detected + flashing lights Hi! How does HP install software and gather data? I would appreciate any help in getting the docking station to work as I am out of ideas. 07:37 AM Skip the confusion of sorting through all of our drivers and let us detect only the ones you need. Read more:I don't see my operating system, Follow these steps to find your Windows OS information. HP has scanned your product but currently has no suggestions for driver updates. Hp Thunderbolt Dock 120w G2 Not Detected About Photos Specifications The design is said to allow users to have a clean and functional workspace due to its small cube shape and ability to DRIVERS NVIDIA QUADRO PRO P400 FOR WINDOWS 7 X64 HP Thunderbolt Dock 230W G2 w/ Combo Cable (3TR87UT#ABA) Consider these available items Dell D3100 USB 3 HP. Have tried both ports on the Zbook. Locate Select the devices you wish to connect. This could take up to 3 minutes, depending on your computer and connection speed. HP Thunderbolt Dock 230W G2. https://support.hp.com/us-en/drivers/selfservice/hp-thunderbolt-dock/20075223/model/20075224, I have a zBook 17 G3 and I know I had a similar issue until I updated the Firmware on the dock, the BIOS on the notebook and the drivers on the notebook. The best option is the HP Thunderbolt Dock G2 with Combo Cable. Please wait while we gather your contact options. -, Include keywords along with product name. - Intel Graphics driver version 15.46.4877 must be installed on the system
link rate based on timing requirements. to perform HDCP22 authentication after HDCP1.4 authentication has previously be
I would start with those. Let's get you started! Change power options in Control Panel >> Power Options? -, Include keywords along with product name. and drivers for HP ZBook 17 G6 Base Model Mobile Workstation, 6CK22AV
It looks like something went wrong and our tool didn't launch. month remaining VERSION: 1.0.60.1
Thunderbolt Software Settings Figure 2. I have seen several posts referencing other problems with monitors and G2 docks. The information in this document applies to the following: To resolve this issue, set the Thunderbolt Security Level option to. Solution is same, restart system. {{#if (eq seoFriendlyName "bulletins-notices")}}. the controller shows in devices and in the Thunderbolt software, just not the device. If you wish to see solutions related to another OS, please select the preferred operating system and version and choose 'Change'. Covered under Manufacturer warranty https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98906.exe
Locate the file in your browser window, and double-click to begin installing. I have used HP Image Assistant and have all the current drivers and BIOS installed. I have changed cables, exchanged cables between Display Ports outputs, and have swapped monitors to confirm no problems beyond the G2. Either it's not available or the code has been entered wrong. day remaining Some features of the tool may not be available at this time. How does HP use product data collected with this service? Extended warranty refers to any extra warranty coverage or product protection plan,purchased for an additional cost, that extends or supplements the manufacturers warranty. Unspecified-Check warranty status If your Hp Thunderbolt Dock G2 is not working with your laptop, you can easily fix it. Additionally, about 20% of time same thing will happen upon cold boot. Since a few weeks I have an HP Thunderbolt Dock G2 230w w/combo cable with an HP Zbook 17 G5 setup for a user. HP can identify most HP products and recommend possible solutions. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. I've never used a G2 Thunderbolt Dock, is there a supporting software, if so are configurable options in there? The adapter you're using will need to be minimum 120W rated to start with. By completing and submitting this form you consent to the use of your data in accordance with HP's Privacy statement. Let me know. 3. I don't know why you use that. The only other cable it came with is the power cable. We apologize for this inconvenience and are addressing the issue. Or, view all available drivers for your product below. Didn't find what you were looking for? FIXES:
the latest version from HP.com for HP Thunderbolt Dock G2 compatibility. The dock is not recognized when the Thunderbolt Security Level is set to. Try manually selecting your operating system. Working with brand new ZBook 17 G6 (Product number: 6CK22AV) and G2 Thunderbolt dock. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. - For Windows 10 systems, update the Intel Thunderbolt Secure Connect Driver to
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