Your experience during your recent stay is below our standard. I hope you give us another chance and choose to stay with us again when your travels bring you back to the area. They kept all the good parts! Yours sincerely, Friederike Adomat Front of House Manager. The room is comfortable and clean, the bathroom with a sliding glass door with a view of the bed; You can also close the sliding door for privacy. Room is very nice, clean, well equipped, great bed, well functioning wifi. Yours sincerely, Friederike Adomat Front of House Manager. Yours sincerely, Friederike Adomat Front of House Manager. We were happy to share your positive feedback with our Guest Service Manager Chafik. They have two entrances next to the hotel, and behind the hotel,where you enter to Zeil Street from the mall, many restaurants and cafes. Our waiter Abdul was highly knowledgeable and gave us nice information about the drinks we ordered. The rooms are very comfortable. The service, however, was really underwhelming. Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant. I could not recommend this hotel more. Read reviews for average rating value is 4.5 of 5. Our request of separated bed was not possible. That is correct, at the moment there are not many changes yet but we are starting very soon with the renovation in order to complete the transitioning to JW Marriott. Also, despite reserving a room with a queen bed we found that it was actually two twins pushed together and made into a queen. I hope you give us another chance and choose to stay with us again when your travels bring you back to the area. .Next time hope to stay longer and enjoy other services like restaurant, gym, etc, Dear Mr. Varito, First of all I want to thank you very much for taking the time to rate our Hotel! Dear Mohammed H., It is a true joy to read such an amazing feedback about our hotel and much more about our colleagues! More often that not, I would leave for my meetings without getting my ordered items or even being able to flag down any of the waiters. JW Marriott Hotel Frankfurt, Frankfurt: See 1,984 traveller reviews, 2,117 user photos and best deals for JW Marriott Hotel Frankfurt, ranked #6 of 305 Frankfurt hotels, rated 4.5 of 5 at Tripadvisor. Sincerely, Mahmoud Hamed Duty Manager. Staff are very friendly and supportive. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Beautiful well maintained property. As our room was not ready when we arrived, we were taken to the lounge and had a drink. All in all, short stay on a quick business trip, but time enough to enjoy a great hotel experience. There are more places to choose from in the, Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse Germany. We did the check-in on-line and made some requests. Apart from the great service provided by Timo at the Concierge desk, everything else was chaotic and downright nasty. Apart from the great service provided by Timo at the Concierge desk, everything else was chaotic and downright nasty. Answer 1 of 23: My daughter and I (her mother) will be flying to LA so that she can participate in a ballroom dance competition in April. The situation regarding the smell has been shared with our housekeeping leaders to ensure this is an isolated incident. That is correct, at the moment there are not many changes yet but we are starting very soon with the renovation in order to complete the transitioning to JW Marriott. The room we were assigned was wonderful: spacious, comfortable, nicely furnished and with a great view on the Main! We recommend calling ahead to confirm details. Is parking available at JW Marriott Hotel Frankfurt? The rooms are nice and the gym next door (included) is great! He truly cares about the guests and accommodates any way he can. What food & drink options are available at JW Marriott Hotel Frankfurt? It took no time to reach our room. The service at breakfast was also a freak show. Dear Buffaloguest1, Thank you for taking the time to provide us with such a nice feedback. Always friendly and trying hard to make your experience top notch. Unlock Member Rates! Tripadvisor performs checks on reviews. JW Marriott Hotel Frankfurt 15reviews #137 of 306 hotels in Frankfurt Visit hotel website Review Save Share Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse Germany 011 44 20 3027 4841 Visit hotel website Check In / / JW Marriott Hotel Frankfurt | 215 followers on LinkedIn. Staff are very friendly and supportive. We would be delighted to welcome you back to our hotel in the near future. rooms and public areas. Rafat and Dijana were very attentive and made sure, Dear s_gbr2112, First of all, we would like to thank you for being a guest at the JW Marriott Hotel Frankfurt. He is always accommodating and friendly. Dear Mr. G3077NDickm, First of all, we would like to thank you for being a guest at the JW Marriott Hotel Frankfurt. Easy In and out from Train Station and AirPort by metro. Dear Mr. JeanFelip, Thank you for taking the time to let us know about your experience while staying with us. Your experience during your recent stay is below our standard. I used to stay very regularly at this hotel when it was operating under the Jumeirah brand (before Covid). They kept all the good parts! We are particularly happy that our staff made your stay memorable. It is always encouraging to hear that the service we provide makes our guest happy. Sofitel Frankfurt Opera Show prices Enter dates to see prices 612 reviews Opernplatz 16, 60313 Frankfurt, Hesse, Germany 0.3 miles from JW Marriott Hotel Frankfurt #1 Best Value of 3,976 places to stay in Frankfurt Free Wifi Pool Visit hotel website Please see our partners for more details. We would be delighted to welcome you back to our hotel in the near future. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. We are already looking forward for your next stay at JW Marriott Hotel Frankfurt. Hotel JW Marriott Rio de Janeiro, Rio de Janeiro: 2'746 Bewertungen, 1'537 authentische Reisefotos und gnstige Angebote fr Hotel JW Marriott Rio de Janeiro. I have shared your feedback with the Food & Beverage and Guest Services leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. The hotel needs to work on the smell issue urgently , because it is unbearable. More often that not, I would leave for my meetings without getting my ordered items or even being able to flag down any of the waiters. We are pleased that we were able to deliver the high level of service that JW Marriott is known for. Yours sincerely, Francisco Perez Macias, Assistant Front of House Manager. I have taken the liberty to share your kind words with Dijana, the restaurant team, and the management team. Yours sincerely, Francisco Perez Assistant Front of House Manager. It took no time to reach our room. Rebranded but keeping same standards, Stayed at the JW Marriot earlier in the week. It is perfectly located for sight seeing, it is gorgeous, the staff are helpful and friendly (without being cloying), the rooms are spacious and clean, the bathrooms are huge, and the beds are extremely comfortable. However , the rooms are smelly and seems not very clean. Dear Mr. JeanFelip, Thank you for taking the time to let us know about your experience while staying with us. This is the version of our website addressed to speakers of English in Canada. As our room was not ready when we arrived, we were taken to the lounge and had a drink. I'd stay again for work, but next time I'm traveling with my family in Frankfurt we'll find somewhere more kid friendly. Special note to Thomas from FO who took care of all our needs prior and during our stay: your kindness and attention to every detail will definitely get you a long way! We hope to welcome you again at JW Marriott Hotel Frankfurt Yours sincerely, Friederike Adomat Front of House Manager, Ideally located, the hotel is only a minute away from Hauptwache station and sitting right besides MyZeil mall. Sophisticated F&B offerings complete the experience. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Rewe Supermarket. Die Preise wurden am 24.10.2022 bei einem Ankunftsdatum am 6.11.2022 errechnet. The hotel needs to work on the smell issue urgently , because it is unbearable. Book JW Marriott Hotel Frankfurt, Frankfurt on Tripadvisor: See 1,983 traveler reviews, 2,104 candid photos, and great deals for JW Marriott Hotel Frankfurt, ranked #6 of 305 hotels in Frankfurt and rated 4.5 of 5 at Tripadvisor. Yours sincerely, Friederike Adomat Front of House Manager. Claim your listing for free to respond to reviews, update your profile and much more. that even our smallest request came to life! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Frankfurt is J W Marriott and vice versa. Frankfurt is J W Marriott and vice versa. Apart from the great service provided by Timo at the Concierge desk, everything else was chaotic and downright nasty. Sincerely, Mahmoud Hamed Duty Manager. I had problems throughout my stay that I needed to constantly check back with the hotel, but they simply did not answer any phone calls, claiming they were too understaffed to answer any calls. See more questions & answers about this hotel from the Tripadvisor community. Staff very friendly, so everything was very good. Bei Tripadvisor auf Platz 164 von 380 Hotels in Orlando mit 4,5/5 von Reisenden bewertet. Dear Mohammed H., It is a true joy to read such an amazing feedback about our hotel and much more about our colleagues! This is the version of our website addressed to speakers of English in the United States. Tripadvisor performs checks on reviews. Does JW Marriott Hotel Frankfurt have airport transportation? Yes, JW Marriott Hotel Frankfurt offers airport transportation for guests. Claim your listing for free to respond to reviews, update your profile and much more. Dear Bu_Omran_UAE, Thank you very much for taking the time to provide us with your generous feedback. Top room amenities include a minibar, air conditioning, and a flat screen TV. Dear E260LDmarkk, On behalf of the entire hotel team, I want to thank you for sharing about your experiences. Yes, dry cleaning and laundry service are offered to guests. Yes, pets are typically allowed, but it's always best to call ahead to confirm. Is JW Marriott Hotel Frankfurt located near the city centre? They kept all the good parts! Conveniently located restaurants include Restaurant Medici, Bidlabu Bistro und Bar, and Iwase. Hotel JW Marriott Orlando, Grande Lakes, Orlando: 3.940 Bewertungen, 2.421 authentische Reisefotos und gnstige Angebote fr Hotel JW Marriott Orlando, Grande Lakes. Dijana (I think she was the hostess) made sure everything was perfect and the entire restaurant crew took care of every detail. Unlock Member Rates! Yours sincerely, Friederike Adomat Front of House Manager, Hotels with Complimentary Breakfast in Frankfurt, Hotels near Galeria Kaufhof Frankfurt An der Hauptwache. We would be delighted to welcome you back to our hotel in the near future. that even our smallest request came to life! All in all, short stay on a quick business trip, but time enough to enjoy a great hotel experience. Yours sincerely, Friederike Adomat Front of House Manager. Dear Mr. JeanFelip, Thank you for taking the time to let us know about your experience while staying with us. We do have rooms provided with two mattresses or one King size. Sincerely, Mahmoud Hamed Duty Manager. Of course the very good service of our employees will remain! The rooms are very nice looking. Yes, it is 0.6 miles away from the center of Frankfurt. Dear Mr. JeanFelip, Thank you for taking the time to let us know about your experience while staying with us. Second time on the property and first time as Marriott. Rebranded but keeping same standards, Stayed at the JW Marriot earlier in the week. Exquisitely designed guest rooms offer captivating views over Frankfurt, complemented by the JW brand's signature amenities. Yes, dry cleaning and laundry service are offered to guests. However, I'd say the hotel is better for business than families. JW Marriott Hotel Frankfurt is located right at the heart of the city. Dear Mr. G3077NDickm, First of all, we would like to thank you for being a guest at the JW Marriott Hotel Frankfurt. Dear Black H, I recognize your time is valuable and appreciate the feedback you have taken the time to provide. The pool did not allow me to bring my 3 year old due to age rules. Always friendly and trying hard to make your experience top notch. Rafat and Dijana were very attentive and made sure. We did not try their breakfast Next to the hotel entrance, there is Myzeil Mall. Dear s_gbr2112, First of all, we would like to thank you for being a guest at the JW Marriott Hotel Frankfurt. Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant. We wish you a very good stay at JW Marriott Hotel and remain always at your service. Nearby attractions include Secret Escape Game (0.3 miles), Kleinmarkthalle (0.2 miles), and Fountain of Justice (0.3 miles). Are pets allowed at JW Marriott Hotel Frankfurt? Rafat and Dijana were very attentive and made sure. However, I'd say the hotel is better for business than families. The service, however, was really underwhelming. I wish I could have tried everything but I have a couple more days. Sophisticated F&B offerings complete the experience. Ideal Location. Are any cleaning services offered at JW Marriott Hotel Frankfurt? Yes, dry cleaning and laundry service are offered to guests. Dear erussell184, thank you very much for taking the time to share your feedback. The service at breakfast was also a freak show. Rafat and Dijana were very attentive and made sure. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It is wonderful to read that you had an all-around satisfying stay at our hotel and enjoyed the service and atmosphere at our hotel. We are pleased that you enjoyed the location and the cleanliness of our Hotel. We do have rooms provided with two mattresses or one King size. We are pleased that we were able to deliver the high level of service that JW Marriott is known for. Everything you need to know about the JW Marriott Frankfurt rooms at Tripadvisor. Claim your listing for free to respond to reviews, update your profile and much more. As our room was not ready when we arrived, we were taken to the lounge and had a drink. Dear E260LDmarkk, On behalf of the entire hotel team, I want to thank you for sharing about your experiences. JW Marriott Bengaluru, a luxury five-star luxury hotel is ideally located in the heart of Bangalore with spacious rooms and suites overlooking plus 300-acre Cubbon Park and the uber luxury, lifestyle & dining destination - UB City. 011 49 69 2972370. The room we were assigned was wonderful: spacious, comfortable, nicely furnished and with a great view on the Main! Conveniently located restaurants include Restaurant Medici, Bidlabu Bistro und Bar, and Iwase. Bei Tripadvisor auf Platz 54 von 351 Hotels in Rio de Janeiro mit 4,5/5 von Reisenden bewertet. Yours sincerely, Friederike Adomat Front of House Manager. Bei Tripadvisor auf Platz 1 von 1 Hotel in Playa Avellanas mit 4.5/5 von Reisenden bewertet. Apart from the great service provided by Timo at the Concierge desk, everything else was chaotic and downright nasty. Frankfurt is J W Marriott and vice versa. 13 0.1 km from JW Marriott Hotel Frankfurt " Homeless people stealing food " 02/09/2022 " Terrible service " 22/08/2022 Cuisines: Steakhouse, Mediterranean, European, Spanish Goc Pho Vietnamese Street Food #40 of 2,206 Restaurants in Frankfurt 267 reviews Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. Which room amenities are available at JW Marriott Hotel Frankfurt? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. more. Dear s_gbr2112, First of all, we would like to thank you for being a guest at the JW Marriott Hotel Frankfurt. jw marriott hotel frankfurtobservation procedure. JW Marriott Hotel Frankfurt 1,984 reviews #6 of 305 hotels in Frankfurt Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse Germany 1 (844) 631-0595 Visit hotel website Lowest prices for your stay Check In / / Check Out / / Guests Hotel direct offer! responsible use of internet essay; which statement applies to vulnerability management policies? We are already looking forward for your next stay at JW Marriott Hotel Frankfurt. Once again, I appreciate you taking the time to share your feedback. more. Rebranded but keeping same standards, Stayed at the JW Marriot earlier in the week. Sophisticated F&B offerings complete the experience. Nearby attractions include Secret Escape Game (0.3 miles), Kleinmarkthalle (0.2 miles), and Fountain of Justice (0.3 miles). We are very much looking forward to welcoming you back soon. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Taxes and fees that are shown are estimates only. He is always accommodating and friendly. Dear 517brycec, Thank you very much for taking the time to share your experiences on TripAdvisor! They went out of their way to help us. What food & drink options are available at JW Marriott Hotel Frankfurt? JW Marriott Hotel Frankfurt - UPDATED 2022 Prices, Reviews & Photos (Germany) - Tripadvisor Europe Germany Hesse Frankfurt Frankfurt Hotels JW Marriott Hotel Frankfurt 14 reviews #144 of 305 hotels in Frankfurt Save Share Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse Germany 1 (855) 821-4553 Visit hotel website Check In / / JW Marriott Hotel Frankfurt is located right at the heart of the city. Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay. Easy In and out from Train Station and AirPort by metro. It is a quintessential JW elegant, understated luxury. There are similar hotels available. The service, however, was really underwhelming. Definitely staying elsewhere next time. The bar downstairs is fantastic. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I could not recommend this hotel more. The price is very high compared to other nearby hotels. Also, we were always greeted with a smile and all our wishes were met. We hope to welcome you again soon. It is perfectly located for sight seeing, it is gorgeous, the staff are helpful and friendly (without being cloying), the rooms are spacious and clean, the bathrooms are huge, and the beds are extremely comfortable. Is JW Marriott Hotel Frankfurt located near the city center? Dear erussell184, thank you very much for taking the time to share your feedback. Restaurants near JW Marriott Hotel Frankfurt, Frankfurt on Tripadvisor: Find traveller reviews and candid photos of dining near JW Marriott Hotel Frankfurt in Frankfurt, Hesse. Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse Germany, Lock in the lowest price from these sites, Great hotel. I stayed at the JW Marriott Hotel Frankfurt for a night with my family in July. Is parking available at JW Marriott Hotel Frankfurt? snugpak ionosphere size. I'd stay again for work, but next time I'm traveling with my family in Frankfurt we'll find somewhere more kid friendly. We would be delighted to welcome you back to our hotel in the near future. Second time on the property and first time as Marriott. Dijana (I think she was the hostess) made sure everything was perfect and the entire restaurant crew took care of every detail. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We thank you for taking the time to rate our hotel. The rooms are nice and the gym next door (included) is great! Are there opportunities to exercise at JW Marriott Hotel Frankfurt? RESERVE Welcome to JW Marriott Hotel Frankfurt Luxury hotel at the heart of Frankfurt Inspired by the principles of mindfulness, JW Marriott Hotel Frankfurt is designed to let you focus on feeling a deep sense of all is well, where you can find balance right at the heart of this global city. Dear Mohammed H., It is a true joy to read such an amazing feedback about our hotel and much more about our colleagues! Hotel is exactly the same, nothing has changed but the name. This morning I had one of the best breakfasts ever. .Next time hope to stay longer and enjoy other services like restaurant, gym, etc, Dear Mr. Varito, First of all I want to thank you very much for taking the time to rate our Hotel! Tripadvisor performs checks on reviews. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Book JW Marriott Hotel Frankfurt, Frankfurt on Tripadvisor: See 10 traveller reviews, 53 photos, and cheap rates for JW Marriott Hotel Frankfurt, ranked #152 of 305 hotels in Frankfurt and rated 4.5 of 5 at Tripadvisor. My stay at this hotel was wonderful. Bei Tripadvisor auf Platz 53 von 351 Hotels in Rio de Janeiro mit 4.5/5 von Reisenden bewertet. Which popular attractions are close to JW Marriott Hotel Frankfurt? I hope you give us another chance and choose to stay with us again when your travels bring you back to the area. The kind staff, the comfortable and clean rooms and the fantastic view and location. However , the rooms are smelly and seems not very clean. We hope to welcome you very soon again. Yours sincerely, Friederike Adomat Front of House Manager. It is always encouraging to hear that the service we provide makes our guest happy. Own or manage this property? The 10 Best Restaurants Near JW Marriott Hotel Frankfurt - Tripadvisor Europe Germany Hesse Frankfurt Frankfurt Restaurants Restaurants near JW Marriott Hotel Frankfurt Restaurants near JW Marriott Hotel Frankfurt Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse, Germany (Formerly Jumeirah Frankfurt) Read Reviews of JW Marriott Hotel Frankfurt They kept all the good parts! The situation regarding the smell has been shared with our housekeeping leaders to ensure this is an isolated incident. JW Marriott Hotel Kuala Lumpur: Fantastic hotel, fantastic people!! Rooms dining experience was very good but the table wast left in the room for a long time. Yours sincerely, Francisco Perez Assistant Front of House Manager. Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay. We truly apologize for not providing an excellent service as you received on your past stays. Conveniently located restaurants include Restaurant Medici, Bidlabu Bistro und Bar, and Iwase. Staff were all super friendly and very helpful. Yes, a parking garage and valet parking are available to guests. Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse Germany, Great hotel. Yes, a parking garage and valet parking are available to guests. We are pleased that you enjoyed the location and the cleanliness of our Hotel. Did the check-in on-line jw marriott frankfurt tripadvisor made sure deliver the high level of hospitality is our number one priority and sincerely With us also a freak show, on behalf of the more popular amenities offered include indoor Station and airport by metro is located right at the JW brand 's signature.! ( before Covid ) is very high compared to other nearby Hotels you keep your Include all taxes and fees of their way to help us the area ( before Covid ) well! 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